GSP named Best Airport in North America

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The Airports Council International recognized Greenville-Spartanburg International Airport as the Best Airport in North America today with the release of the council’s 2020 Airport Service Quality Awards.

Among all airports serving 2 to 5 million passengers annually on the continent, GSP tied with the Portland International Airport for customer satisfaction across 34 benchmarks, according to a news release.

“GSP takes great pride in providing our customers with a superior airport experience,” Dave Edwards, president and CEO of the Greenville-Spartanburg Airport District, said in the release. “In recent years, the airport has received numerous awards of excellence from industry organizations for our restaurants, retail stores, amenities, and marketing activities. However, we are humbled to be recognized with such a prestigious award by the customers who have chosen GSP to meet their air travel needs.”

Throughout 2020, GSP surveyed passengers to inform the aiport’s measures to implement safety practices, reopen food and retail outlets in the terminal and add new nonstop flights to Houston and the Florida cities of Jacksonville, Orlando and Tampa, according to the release.

“ACI’s Airport Service Quality awards represent the highest possible accolade for airport operators around the world,” ACI World Director General Luis Felipe de Oliveira said in the release. “This year more than any other, the awards recognize those airports that have listened to their customers and adapted services and experiences they offer to meet changing needs and expectations under very trying circumstances.”